Current Vacancies
Job Location: Kreateng Office, Lagos
Head of Operations (IT) Job brief
We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you. Ultimately, you’ll ensure our operations run smoothly and that people are productive.
Responsibilities
• Formulate business strategy with others in the executive team
• Design policies that align with overall strategy
• Implement efficient processes and standards
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements Requirements
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, finance and IT
• Experience with implementing IT systems
• Knowledge of product management and business reporting
• Good with numbers.
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Head of Operations (Bank) Job brief
We are looking for a talented Head of Operations to assign and direct all work performed and to supervise all areas of operation in a Microfinance bank. You will manage staff, foster a positive environment and ensure customer satisfaction and proper operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.
Responsibilities
• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business operation plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of bank’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with the management on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Stay abreast of competing markets and provide reports on market movement and penetration Requirements
• Proven branch management experience, as a Bank Manager or similar role
• Sufficient knowledge of modern management techniques and best practises
• Ability to meet sales targets and production goals
• Familiarity with industry’s rules and regulations
• Excellent organizational skills
• Results driven and customer focused
• Leadership and human resources management skills
• Experience with implementing IT systems
• Method of Application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail.
• Application deadline: October 18, 2021
Bank Teller Job brief
An MFB is looking for a liable Bank Teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of the bank and will play a fundamental role in achieving our customer satisfaction and
revenue growth objectives. You must be comfortable making dozens of transactions daily, communicate with different types of clients and sell bank’s products/services.
Responsibilities
• Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
• Assess customer needs and introduce new products and services (credit cards, saving bonds etc)
• Make sales referrals, suggest alternate channels and cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customers’ issues and provide relevant information Requirements
• Proven working experience in banking, personal banking, retail banking or financial services
• Basic PC knowledge and familiarity with electronic equipment (e.g. cash drawers, receipt validators, money counters)
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills
• Excellent sales skills.
• Method of Application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Head of Marketing (IT) Job brief
We are looking for a Head of Marketing who’ll lead all our marketing activities from social media and digital campaigns to advertising and creative projects. Your responsibilities would include developing plans to help establish our brand, allocating resources to different projects and setting short term and long-term department goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d like to meet you. Ultimately, you will run our Marketing department in ways that promote higher profitability and competitiveness.
Responsibilities
• Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives Requirements
• Work experience as Head of Marketing or VP Marketing, preferably within our industry
• Experience running successful marketing campaigns
• Experience with CRM software
• Leadership skills with the ability to set and prioritize goals
• Analytical mind.
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Head of Marketing (Bank) Job brief
ESSENTIAL JOB FUNCTIONS:
• Responsible for managing the strategic marketing roadmap, deliverables and compliance approval in order to gain maximum benefit from each product.
• Lead an evolution of the company’s marketing and communications, customer experience, and digital channel strategies. Secure and direct agency resources (agency, regulatory, and legal) in accordance with corporate direction and budgetary resources.
• Digital Marketing Strategist who appraises the marketplace and cultivates outbound awareness and inbound interest through creative digital pathways, effectively connecting with current and prospective customers.
• Content Strategist who creates, curates, and coordinates organizational content delivered through all forms of media, reaffirming value proposition, celebrating achievements, and demonstrating impact.
• Communication Strategist who informs and amplifies brand messages and stories with internal and external audiences, bringing the brand to life, increasing understanding, and activating engagement.
• Design Strategist who portrays brand values and attributes through guidelines, graphics, spatial design, and large scale experiences, reflecting the mission and vision of the Bank.
• Behavioral and Cultural Strategist who models a people centered brand approach, empathizing with what the community feels, sees, and hears.
• Lead by applying strategic thinking vs. simple strategic planning to develop a vision for the customer journey. Develops strategic marketing plans, identifying imperatives for all aspects of the customer experience and across all channels of delivery.
• Set compelling goals for return on marketing investment and continuous improvement, including the analysis of revenue sources to predict how advertising could help the Bank generate the highest possible return on our investment.
• Develop an organizational structure to support grass-roots efforts that reinforce a local market commitment aligned with the corporate brand.
• Build and develop a marketing team consisting of a blend of internal staff and external vendors to help achieve organizational goals.
• Coordinate and execute planned marketing and promotional campaigns, programs and initiatives that achieve strategic and tactical objectives and goals.
• Develop and oversee a marketing budget that deploys sufficient resources to optimize the business and the brand, including decisions and resource allocation for events, sponsorships and contributions
• Coordinate and support shareholder, corporate and community events
• Utilize disciplined project management to lead project teams, handle multiple projects simultaneously, and complete projects on time, on budget and within scope.
• Convey a sense of urgency, drives issues to closure, hold self and others accountable for agreed-to results.
JOB REQUIREMENTS:
• Work experience as Head of Marketing or Relationship Manager in the banking or finance service industry
• Has a track record of successfully leading cultural change.
• High-level ability to communicate and present across all levels of the organization, including the Board of Directors; must be able to clearly articulate technical ideas to a technical and nontechnical audience both verbally and in writing.
• High-level ability to create collaborative environment by building professional relationships with cross-functional teams, business leaders, customers, and the general public.
KNOWLEDGE/SKILLS REQUIRED:
• Detailed understanding and knowledge of Marketing, Communications, and Public Relations.
• Knowledge and experience with data analytics to assess the current customer base and overall market opportunity.
• Experience developing and managing budgets and business/project plans.
• Demonstrated success in developing and making presentations to both internal and external stakeholders.
• Computer literacy in Microsoft Officer Suite of products – Word, Excel, PowerPoint, Outlook.
• Ability to multi-task and manage multiple marketing projects at a time.
• Strong Organizational skills.
• Advanced verbal and written communication skills.
• Skill in organizing resources and establishing priorities.
• Ability to develop project budgets and projections.
• Strong interpersonal skills and ability to deal effectively in a team environment.
• Ability to maintain confidentiality.
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Marketing Team Lead Job brief
You are responsible for planning and implementing sales, marketing and product development programs targeted toward existing and new customers.
Key Roles & Responsibilities
• Identify the market and formulate marketing strategy for the bank products
• Develop bank specific sales actions plans under the instruction of the Head of Marketing
• Drive the bank sales teams to achieve the targets
• Conduct special campaigns to drive sales/create leads
• Provide sales training to the bank sales team as and when required
• Monitors competitor products, sales and marketing activities
• Establishes and maintains relationship with key customers and key strategic partners
• Monitor bank performance on daily basis and take corrective action as and when required
JOB REQUIREMENTS:
• Work experience as Marketing Manager or Marketing Team lead in the banking or finance service industry
• Has a track record of successfully leading cultural change.
• High-level ability to communicate and present across all levels of the organization; must be able to clearly articulate technical ideas to a technical and non-technical audience both verbally and in writing.
• High-level ability to create collaborative environment by building professional relationships with cross-functional teams, business.
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Full Stack Developer Job brief
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Writing clean, functional code on the front and back-end
• Participate in the support and supervising maintenance of scalable software.
Requirements
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (Especially Java and PHP) and JavaScript frameworks (e.g. Angular, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Junior Developer Job brief
We are looking for a PHP Developer who is dedicated to the craft, writes code that they are proud of and can hit the ground running. You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities
• Write “clean”, well-designed code
• Produce detailed specifications
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle
• Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
• Proven software development experience in PHP
• Understanding of open-source projects like Joomla, Drupal, Wikis, osCommerce, etc.
• Demonstrable knowledge of web technologies including HTML, CSS, JavaScript, AJAX etc.
• Good knowledge of relational databases, version control tools and of developing web services
• Experience in common third-party APIs
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Intern PHP Developer Job brief
The qualified candidate is looking to gain experience building intuitive web-centric Product frameworks for sophisticated products. They will have a basic working knowledge of cross browser compatibility issues and quickly grasp the company vision to translate that into an actionable plan.
Responsibilities:
• Full stack understanding for designing extensible scalable multithreaded solutions, understanding of resource utilization, logging and debugging these environments.
• Author solid object-oriented designs in PHP and JavaScript with clear, consistent, secure, simple to use interfaces.
• Help drive the definition of the PHP and JavaScript frameworks to support new features and refactor legacy elements.
• Work with product team to design and develop rapid prototypes and mock up components either as proof of concept or to assist in requirements definition.
• Monitor evolving PHP and JavaScript trends and technologies for possible adoption.
• Investigate and leverage 3rd party API’s for use in the product.
• Ability to handle multiple projects at once, managing time efficiently to meet or exceed deadlines.
• Contribute to overall architecture discussions due to experience with data models, frameworks, and implementing API’s.
• Implement good secure visual designs and excellent with HTML5/CSS/JavaScript/jQuery
Requirements:
• Knowledge and experience with cross-browser compatibility issues
• Good knowledge of PHP; experience with one or more MVC architectures CodeIgniter, Laravel, etc
• Experience or working understanding of HTML, CSS, JavaScript, JSON, jQuery and AJAX
• Understanding of Node.js and creating RESTful services in Node.js
• Desire to build and design complex web architectures leveraging object-oriented PHP and java script.
• Excellent interpersonal and communication skills, including excellent spoken and written English
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Customer Service Job brief
We are looking for a customer-oriented service representative. The Customer Service Representative will act as a liaison, provide
product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with
accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
Requirements
• Proven customer support experience or experience as a Client Service Representative in a bank.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma.
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Graphic Designer Job brief
We are looking for a Graphic Designer to create engaging and onbrand graphics for a variety of media.
What is the role of a Graphic Designer?
As a graphic designer, your graphics should capture the attention of those who see them and communicate the right message. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, we’d like to meet you. The goal is to inspire and attract the target audience.
Responsibilities
• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creatives to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on brand
Requirements
• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Office Admin Job brief
We are looking for a reliable Office Administrator that will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The tasks of the office administrator will include bookkeeping and mentoring office assistants. The ideal candidate will be competent in prioritizing and working with little supervision and will be self-motivated and trustworthy. The office administrator ensures smooth running of our company’s offices and contributes in driving sustainable growth.
Responsibilities
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Supervise administrative staff and divide responsibilities to ensure performance
• Manage agendas/travel arrangements/appointments etc. for the upper management
• Manage budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data
• Track stocks of office supplies and place orders when necessary
• Submit timely reports and prepare presentations/proposals as assigned
• Assist colleagues whenever necessary
Requirements
• Proven experience as an office administrator, office assistant or relevant role
• Outstanding communication and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Excellent knowledge of MS Office and office management software (ERP etc.)
• Qualifications in secretarial studies will be an advantage
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
Accountant Job brief
We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes. Ultimately, you will provide us with accurate quantitative information on financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.
Responsibilities
• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations
Requirements
• Work experience as an Accountant
• Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
• Hands-on experience with modern accounting software
• Advanced MS Excel skills including Vlookups and pivot tables
• Experience with general ledger functions
• Strong attention to detail and good analytical skills
• BSc in Accounting, Finance or relevant degree
• Method of application: Interested applicant should send CV to jobs@kreateng.com with the job title as the subject of the mail
• Application deadline: October 18, 2021
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